| End-Of-Life Policy
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| Why
does TRi decide to place some products under End-Of-Life (EOL) management? |
| At TRi, we fully understand how important it is for OEM customers to have
an uninterrupted supply of the parts that have been incorporated into equipment designs
(and thus into equipment BOMs). The decision to put a product into EOL management is
therefore not one we make lightly. For example, the legacy T44H-npn PLC, which was first
designed when the company began operation in 1993, continues to be made available to OEM
customers who have been using it. It is only under exceptional cases, such as the
following that we regretfully place the affected products under EOL management: 1) Introduction of a near drop-in
replacement model to an existing model. E.g. FMD88-10 and FMD1616-10.
2) When one or more key product component(s) can no longer be acquired readily from our
suppliers.
3) When the demand for a product is too low to make economic sense to continue scheduling
regular production
Note that entering EOL management does not mean that a product
has reached End-of-Sale. It is TRi policy to continue
supplying EOL products subject to certain restrictions. (click here for EOL Policy). TRi also offers free
consultation to help any OEM customer transition to new replacement models with minimum
fuss. In cases where we do not offer a drop-in replacement model (such as the T64H-Relay),
we would recommend a PLC from another series that offers the capabilities of the out-going
model and more, without unnecessary re-programming effort.
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| End-Of-Life Policy
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| What
is the TRi End-Of-Life (EOL) Policy? |
1. When a product enters EOL Management, OEMs
(customers with purchase totaling at least 10 units in the last 2 years) will be notified
via email at least 6 months or more ahead of termination of general product availability.
2. At the end of the general availability period, EOL products :
- will be categorized under a Special/EOL Product
section in the OEM Price Tables for special orders only (online orders not available)
- will be stocked in small quantities meant for
replacement purposes only. Ordering more than 3 units of any EOL product may require a
purchase order with lead time of up to 8 weeks or more, subject to the availability of all
single-source components.
- may be stocked only at selected warehouse locations,
with customers required to pay international freight rates accordingly.
- will require orders that are Non-Returnable,
Non-Cancellable (NCNR)
3. Technical Support : TRi will continue to provide technical support for all its EOL
products, but there will be no further design changes to the hardware or the CPU firmware.
Repair of any EOL products will continue to be accepted via RMA, but repair lead time will
depend on the availability of any single-sourced components.
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| End-Of-Life Policy |
| What
products have been placed into EOL? |
| Product Model |
Possible Replacement |
| DIN-KIT-1 |
DIN-KIT-1B |
| X-Server |
-not required if using FMD or F-series PLCs |
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End-Of-Life Policy
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| What other
products are destined for EOL and when? |
| Product Model |
Planned EOL Date |
Possible Replacement |
| T100MD888+ |
2011-12-31 |
FMD88-10 |
| T100MD1616+ |
2011-12-31 |
FMD1616-10 |
| T22H-npn |
2011-12-31 |
FMD88-10 or FMD1616-10 |
| T44H-pnp |
2011-12-31 |
- |
| T44H-npn |
2011-12-31 |
FMD1616-10 or T100MD2424+ |
| T64H-Relay |
2011-12-31 |
FMD88-10 + 2 x EXP1616R |
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End-Of-Life Policy |
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| At TRi, End-of-Sale means that the product will no longer be supplied
in any quantity at any price. As of 2011-7-1, no product in any of the TRi product
families is planned for End-Of-Sale.
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